CMMI for Services (CMMI-SVC)

Published: 31st January 2011
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CMMI® (Capability Maturity Model® Integration) models are collections of best practices that help organizations to improve their processes. These models are developed by product teams with members from industry, government, and the Software Engineering Institute (SEI). This model, called CMMI for Services (CMMI-SVC), provides a comprehensive integrated set of guidelines for providing superior services.

The CMMI-SVC model provides guidance for applying CMMI best practices in a service provider organization. Best practices in the model focus on activities for providing quality services to customers and end users. CMMI- SVC integrates bodies of knowledge that are essential for a service provider.

The service industry is a significant driver for worldwide economic growth. Guidance on developing and improving mature service practices is a key contributor to the service provider performance and customer satisfaction.

The CMMI® for Services (CMMI-SVC) model is designed to begin meeting that need.

CMMI-SVC contains 24 process areas. Of those process areas, 16 are core process areas, 1 is a shared process area, and 7 are service-specific process areas that include 1 addition.

All CMMI-SVC model practices focus on the activities of the service provider. Seven process areas focus on practices specific to services, addressing capacity and availability management, service continuity, service delivery, incident resolution and prevention, service transition,

service system development, and strategic service management processes.

CMMI-SVC draws on concepts and practices from CMMI and other service focused standards and models, including the following:



Benefits and significance of CMMI

CMMI Assessment Services

CMMI Consultant, CMMI Consulting Services

CMMI Training Services

CMMI License

CMMI Frequently asked Questions

CMMI Lead Appraiser Blog

CMMI TOOLKIT

Online CMMI Consulting Services



The CMMI-SVC model covers the activities required to establish, deliver, and manage services. As defined in the CMMI context, a service is an intangible, non-storable product. The CMMI-SVC model has been developed to be compatible with this broad definition.

CMMI-SVC include organizations that deliver services as varied as training, logistics, maintenance, refugee services, lawn care, book shelving, research, consulting, auditing, independent verification and validation, human resources, financial management, health care, and IT services.

The CMMI-SVC model contains practices that cover work management, process management, service establishment, service delivery and support, and supporting processes. The CMMI-SVC model shares a great deal of material with CMMI models in other constellations. Therefore, those who are familiar with another CMMI constellation will find much of the CMMI- SVC content familiar.When using this model, use professional judgment and common sense to interpret it for your organization. That is, although the process areas described in this model depict behaviors considered best practices for most service providers, all process areas and practices should be interpreted using an in-depth knowledge of CMMI-SVC, organizational constraints, and the business environment.

Organizations interested in evaluating and improving their processes to develop systems for delivering services can use the CMMI-DEV model. This approach is especially recommended for organizations that are already using CMMI-DEV or that must develop and maintain complex

systems for delivering services. However, the CMMI-SVC model provides an alternative, streamlined approach to evaluating and improving the development of service systems that can be more appropriate in certain contexts.







About Author DQS Certification India Private Limited, a Delhi Quality Services initiative for Corporate Excellence since 1994 is an Authorized Transition Partner with SEI (Software Engineering Institute), Carnegie Mellon University (CMU), Pittsburgh, USA to provide CMMI® Assessment and Training Services also known as CMMI® Product Suite Services.



For More information contact us :

DQS Certification India Private Limited

(Delhi Quality Services Initiative for Corporate Excellence since 1994)

Authorized SEI Transition Partner for CMMI Services.

Tel: +91-11-27025910, +91-9810268573, +91-9810895173

Fax: +91-11-27025956

e-mail: info@dqsindia.com, rkhare@dqsindia.com

Website: www.dqsindia.com

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